Overall Patient Experience: The NEW Approach to Customer Service

During the 5-part course, medical practice employees learn how customer service has evolved over the years, why every interaction impacts the overall success of the practice and actionable tips to turn those frowns upside down.

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On-Demand Digital Training: Enhancing the Patient Experience at Your Practice

The overall patient experience is intricately linked to your reputation online. The patient journey starts before they’ve walked through your doors and continues well after they’ve left the office. Your patients’ overall perceived experience often has less to do with the doctor, and more to do with your employees — 75% of patient interactions are with staff and only 25% with the doctor.

In this 5-part course, your employees will receive individual logins to access on-demand medical practice-specific training courses. Each course is broken down into five easy-to-digest 8-minute modules. Once a training module has been viewed, employees take the quiz to verify completion and enhance retention. Admins are sent notifications and quiz grades in real-time.

Always focused on enhancing the patient experience, here’s what’s covered in this 5-part course:

  • Module 1: The New Approach to Customer Service
  • Module 2: Reactive vs Proactive
  • Module 3: Controlling What’s Outside of Your Control
  • Module 4: Real-World Examples & Strategies
  • Module 5: Telemedicine and Patient Experience

  • Module 6: Implementing Changes & Final Exam

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Training Designed for
the Busy Medical Practice

Training Designed for the Busy Medical Practice

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