Courses We Offer

Each healthcare employee training course provides powerful and tactical examples, methods and solutions to engage, train and measure your team, ultimately improving the patient experience.

We continually add new courses. Most courses are available individually ($59 per course per individual) or as part of an annual subscription bundle (all courses unlocked for 12-months for $96 per individual).

Rockstar Customer Service:
8 Ways to WOW Patients

Rockstar Customer Service: 8 Ways to WOW Patients

In this educational module, you’ll learn 8 things you can do to increase patient satisfaction and employee loyalty. This 5-minute video provides the springboard employees need to start rocking customer care and providing patients 5-star service.

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Overall Patient Experience: The NEW Approach to Customer Service

During the 5-part course, medical practice employees learn how customer service has evolved over the years, why every interaction impacts the overall success of the practice and actionable tips to turn those frowns upside down.

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Communication Across Generations: Understanding Today’s Multigenerational Workforce

In this 6-part course, you’ll discover proven methods to understand and communicate to patients AND team members across various age ranges and generations. Each module focuses on enhancing communication to create better care.

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Positive Power of Acronyms Tools to Enhance Your Daily Work Activities

In this 6-part course, your staff will uncover tools to create meaningful interactions with patients and coworkers. They’ll also learn how to diffuse difficult situations, become effective communicators, deliver great customer service and be a positive impact on the overall practice.

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In this 5-part course, your team will discover their unique purpose for coming to work (called their “why”) and learn how each person’s “why” works together to build a successful patient experience. They’ll also learn that we each have our own unique brand and what happens when those brands come together to create the patient perception of the practice.

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How to Be the Staff Member Your Doctor Can’t Live Without

Does your staff know how valuable they are to the practice and to the team? Do you struggle to keep them motivated? When your office is functioning like a well-oiled machine, and everyone’s on the same page, employees will want to come to work and deliver their best!

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10 Steps To a Phenomenal Patient Experience: Customer Service Secrets for the Healthcare Team

In this educational module, you’ll learn how to create a phenomenal patient experience, strengthen job security, and discover customer service secrets for your entire team. This course will lay the foundation for building a thriving medical practice in the long-term.

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In-Person & Digital Meeting

In-person training sessions and workshops can complement ongoing online training or act as standalone, interactive live events for your employees and leadership team. Cost may depend on a variety of factors including number of attendees, number of training sessions requested and distance.

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Full-Service

Full-service packages start by combining the best of the online and in-person training options and then we add more team building activities, incentives, social media opportunities and goodies for employees. Cost may depend on a variety of factors including number of attendees, number of training sessions requested and distance.

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