Courses We Offer

Each healthcare employee training course provides powerful and tactical examples, methods and solutions to engage, train and measure your team, ultimately improving the patient experience.

Rockstar Customer Service: 8 Ways to WOW Patients

In this educational module, you’ll learn 8 things you can do to increase patient satisfaction and employee loyalty. This 5-minute video provides the springboard employees need to start rocking customer care and providing patients 5-star service.

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Overall Patient Experience: The NEW Approach to Customer Service

During the 5-part course, medical practice employees learn how customer service has evolved over the years, why every interaction impacts the overall success of the practice and actionable tips to turn those frowns upside down.

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Communication Across Generations: Understanding Today’s Multigenerational Workforce

In this 6-part course, you’ll discover proven methods to understand and communicate to patients AND team members across various age ranges and generations. Each module focuses on enhancing communication to create better care.

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10 Steps To a Phenomenal Patient Experience: Customer Service Secrets for the Healthcare Team

In this educational module, you’ll learn how to create a phenomenal patient experience, strengthen job security, and discover customer service secrets for your entire team. This course will lay the foundation for building a thriving medical practice in the long-term.

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How to Be the Staff Member Your Doctor Can’t Live Without

Does your staff know how valuable they are to the practice and to the team? Do you struggle to keep them motivated? When your office is functioning like a well-oiled machine, and everyone’s on the same page, employees will want to come to work and deliver their best!

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Positive Power of Acronyms Tools to Enhance Your Daily Work Activities

In this 6-part course, your staff will learn tools to create meaningful and lasting interactions with every patient and coworker. They’ll learn specific methods on how to diffuse difficult situations, become effective communicators, deliver great customer service and be a positive impact on the overall team and practice.

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What People Are Saying

“I liked that the staff was given an opportunity to write down their positive qualities and how they use them to provide great patient care.”

In-Person Trainee

“The content and flexibility to complete at my leisure, it was quick but informative. I am always open to a refresher in being my best to help our patients.”

Online Trainee

“I enjoyed being able to interact with co-workers and learn about their personality and their ideas on how to improve the patient experience.”

In-Person Trainee

“It was easy to follow and time-wise to do between patients, especially in our walk-in clinic, patients are not always scheduled.”

Online Trainee

Training Designed for
the Busy Medical Practice

Training Designed for
the Busy Medical Practice

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