The Ritz Carlton’s Three Pillars of Success

What do Sir Richard Branson and the Ritz Carlton have in common? As two of the world’s most outstanding leading-edge organizations, they put their employees first in everything they do. [...]

The Number One Way to Destroy Office Morale

Delivering news that things are changing in your practice can be tough, but you’ll fare far better if you have a game plan. Communication with everyone in your practice [...]

Celebrate the Little Things

It’s the little things that matter the most. Yet, we’re all so busy that we oftentimes forget to take time to celebrate the smaller accomplishments and milestones. Little things like [...]

Making Employee Engagement Fun

Who says employee engagement and training can’t be fun? We’re fresh off a five-week employee engagement push at a large medical practice with over 300 employees and now that we’re [...]

Why Employees Are Leaving Your Practice

One of the biggest reasons employees will leave your medical practice is the lack of communication between management and everybody else. As a medical practice administrator, you may think that [...]

  • Training a Multi-Generational Workforce

Training a Multi-Generational Workforce

Today’s workforce is truly multi-generational. The Baby Boomers are still in the workforce but are beginning to transition out and the Millennials are starting to flood in, while the [...]

Why You Should Take Time to Focus on Employees

As medical practitioners, of course we understand the importance of the patient experience to the bottom line.  To ensure the health of our patients, though, we must also attend [...]

Your Gameplan for Managing Negative Star Reviews

If you’re like most medical practices, you’re concerned and often confounded by your star ratings on different reputation management websites like HealthGrades, Vitals, Yelp, or even Google and Facebook. How [...]

Training Designed for
the Busy Medical Practice

Training Designed for the Busy Medical Practice

Purchase Single Courses
Unlock Them All & Save