Your patients are the foundation of your medical practice. Meeting their needs means going above and beyond providing the medical services they come for—with increasing competition, your priority is [...]

In 2022, 1.7 million people quit their healthcare jobs. It’s part of the mass exodus of workers known as The Great Resignation. By all accounts, the healthcare system has [...]

Why does better patient care matter to your practice? What is the number one way to improve patient care? Improving staff satisfaction to increase patient satisfaction Improving patient care [...]

Connection Between Employee Engagement and Patient Experience Creating the Engaged Healthcare Worker How Can Training Create Employee Engagement in Healthcare? If your healthcare team is disengaged, patient satisfaction will [...]

Training for compliance is one thing, but educating staff continuously as a way to keep them engaged is an entirely different process that yields a more powerful ROI for any [...]

There are many challenges associated with hiring the right team into your medical practice. Prior to COVID-19, the turnover rate in the healthcare industry was a well-known challenge for [...]

The turnover rate in the healthcare industry is a well-known challenge for practice administrators. In this post, we'll explore a few ways you can improve healthcare employee satisfaction at [...]

Do your employees enjoy coming to work and solving problems? Or are they like the 85% of employees nationwide who aren’t engaged at work, costing companies some $450 to $500 [...]

We hear it from practice administrators all the time – employee retention is a massive issue, particularly among front desk and medical assistant positions. Here are 4 keys for retaining [...]

If you want to boost your patient satisfaction scores, try investing more resources and attention in your clinical and admin staff. Research demonstrates that improving employee engagement can boost patient [...]

Faced with the challenges associated with rapid expansion, including employee turnover and lower than optimal engagement, Ability Rehabilitation turned to the team at Insight to find a solution. The [...]

Insight Training Solutions, an online learning platform that delivers custom training specifically for medical practice employees, has partnered with the leader in ophthalmic staff training, Eye Tech Training. Entitled [...]

What do Sir Richard Branson and the Ritz Carlton have in common? As two of the world’s most outstanding leading-edge organizations, they put their employees first in everything they do. [...]

How can you take the core foundational beliefs of your medical practice and inculcate them among your employees? According to global customer service leader Ritz Carlton, medical practices can [...]

A simple gesture can often produce a tremendous impact. And nothing could apply more than a show of appreciation by your patients to your employees who go above and beyond [...]

Global studies reveal that 79% of people who quit their jobs cite ‘lack of appreciation’ as their reason for leaving. When companies reward their employees for a job well [...]

Delivering news that things are changing in your practice can be tough, but you’ll fare far better if you have a game plan. Communication with everyone in your practice [...]

It’s the little things that matter the most. Yet, we’re all so busy that we oftentimes forget to take time to celebrate the smaller accomplishments and milestones. Little things like [...]

How can a free oil change lead to increased employee engagement and enhanced patient experience at your practice? One of our passions is going to conferences around the country (yes [...]

Who says employee engagement and training can’t be fun? We’re fresh off a five-week employee engagement push at a large medical practice with over 300 employees and now that we’re [...]

One of the biggest reasons employees will leave your medical practice is the lack of communication between management and everybody else. As a medical practice administrator, you may think that [...]

To engage and empower employees so they can consistently deliver the best patient experience possible, Insight Training Solutions (ITS) and Orlando Orthopaedic Center (OOC) have partnered to develop a [...]

As medical practitioners, of course we understand the importance of the patient experience to the bottom line.  To ensure the health of our patients, though, we must also attend [...]

You already know that professional development is vital for your employees to gain new skills and usable knowledge, and the dividends in employee retention, improved customer service, and safety all [...]

As a medical practice manager, it is important to know if your investments are paying off, and how effective each one has been. So, how can you measure if [...]

If you’re like most medical practices, you’re concerned and often confounded by your star ratings on different reputation management websites like HealthGrades, Vitals, Yelp, or even Google and Facebook. How [...]

Are you getting serious about the impact that patient experience plays in your reputation and your ability to attract new patients and retain the ones you’ve got? You’re not [...]

“Success is not final. Failure is not fatal. It’s the courage to continue that counts.” — Winston Churchill It’s been an exciting three weeks since Insight Training [...]

“The beginning is the most important part of the work.” –Plato After we recently launched our new business initiative called Insight Training Solutions, we realized that we needed to [...]