What do Sir Richard Branson and the Ritz Carlton have in common?
As two of the world’s most outstanding leading-edge organizations, they put their employees first in everything they do. Research has shown that less than a third of U.S. workers are engaged with their work or their company. Moreover, countless organizations chase after the bottom line without any regard for the happiness or welfare of their employees, often costing them the profitability they so cherish.
Companies that put their employees first, instill a strong sense of values, and invest in professional training and development often become the most financially successful organizations in their respective fields.
In this video, Jennifer shares the three pillars of success that have put the Ritz Carlton at the customer service pinnacle and how investing in your employees translates into excellent patient customer service and improving the bottom line.