Strong Foundations Start With Why: Building Blocks to a Successful Patient Experience
In this 5-part course, your team will discover their unique purpose for coming to work (called their “why”) and learn how each person’s “why” works together to build a successful patient experience. They’’ll also learn that we each have our own unique brand and what happens when those brands come together to create the patient perception of the practice.
- Module 1: What’s Your Purpose and What Does it Mean for the Practice?
Module 2: Defining and Discovering Your Personal Why
Module 3: Understanding the Patient Perspective
Module 4: How Do Your Doctors and Superiors View Your Role?
Module 5: Why Individual Actions Build a Practice-Wide Culture