Strong Foundations Start With Why: Building Blocks to a Successful Patient Experience

In this 5-part course, your team will discover their unique purpose for coming to work (called their “why”) and learn how each person’s “why” works together to build a successful patient experience. They’’ll also learn that we each have our own unique brand and what happens when those brands come together to create the patient perception of the practice.

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On-Demand Digital Training: How Motivation Builds to Create the Patient Experience

We all have different things that motivate us to go to work other than money, and in this course we break down how you can discover what your motivation is (your “why”), and how it impacts the relationships you have with co-workers, patients, physicians and management. Collectively, you and your brand are one of many building blocks that combine to make up the success and reputation of your practice.

In this on-demand training course, we’ll find out how a personal brand can shape every interaction you have and provide small ideas and action items that can lead to big change that improve the patient experience one interaction at a time.

  • Module 1: What’s Your Purpose and What Does it Mean for the Practice?

  • Module 2: Defining and Discovering Your Personal Why

  • Module 3: Understanding the Patient Perspective

  • Module 4: How Do Your Doctors and Superiors View Your Role?

  • Module 5: Why Individual Actions Build a Practice-Wide Culture

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Training Designed for
the Busy Medical Practice

Training Designed for the Busy Medical Practice

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